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Leading LCV dealership adds another accolade to their collection as winner of the Feefo Gold Trusted Service Award 2018

Award winning commercial vehicle dealer David Spear is pleased to announce yet another win. The Tredegar headquartered company has won the Feefo Gold Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. This is the second consecutive year that the brand has been awarded this title.

“It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2017,” said Director David Spear.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

David Spear Commercial Vehicles met the criteria of collecting at least 50 reviews between January 1st 2017 and December 31st 2017, with a Feefo service rating of between 4.5 and 5.0.

Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.”

Feefo is a ratings, reviews and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction. The use of Feefo has helped to increase consumer confidence across a multitude of sectors, and combat the rising issue of fake reviews.

David Spear Commercial Vehicles has been working with Feefo for a number of years to ensure outstanding levels of customer care are being delivered to each and every individual and company that they do business with.

“After a hugely successful year, 2018 is on track to be an even bigger triumph for our company. 2017 in particular saw us reach a number of milestones, and receiving this award definitely shows that everything our team has strived for is paying off. We’re constantly being recognised for our great service, and will continue to aim for perfection in this area as our business grows from strength to strength. We’re looking forward to another successful year ahead,” concluded David.